FAQ

Once affiliated to TheBoxCargo and received your account number/locker you can buy from any online store by directing your purchases to our address in the United States with your unique locker. Once you have received your packages we process and make the international shipment. Our agent in your country Desaduaniza and delivers you to your home or office.

You get an international locker equipped with a pack of tools that TheBoxCargo has developed to guarantee the handling and delivery of your goods purchased online and shipped internationally at a very favorable cost, with high quality margins and Compliance. Among other benefits you can have a physical address in Miami, which receives, classifies and dispatches daily the documents and/or merchandise received to your account, as well as will allow you to track your merchandise from your arrival in your locker in Miami to the Time of delivery at the address you specified when you signed up.

Your TheBoxCargo service is indefinite, but it could be disabled if your locker shows inactivity for 1 year or if you do not comply with your payments for services Provided.

Filling out the form that appears on the registration page. Remember that you must have a valid credit card and an email address available for this.

The payment of merchandise and transportation within the United States you do it directly with the store where you do your purchases. The cost of transportation from your physical address in Miami to the address you specified us in your country when registering, we will debit it to your credit card. In case your credit card is rejected by TheBoxCargo we will notify you via e-mail so that you can register another credit card or send your payment via Paypal.

You can send your payment to cargo@theboxcargo.com. Be sure to include the guide you want to pay and your locker as reference numbers on your payment.

You’re responsible for the merchandise you buy. TheBoxCargo only charges the shipping and handling of your package in Miami and any additional charges this may cause.

Materials with transportation restrictions on airlines (HAZMAT). You can consult us more about this here.

Tracking or tracking of packages starts from the time the merchandise arrives at our facilities in Miami until the time of delivery in the address specified in your country. By means of this tool you will be able to inform about the status of your shipment, you only have to enter your account with your account number or locker and password.

It’s your responsibility. You must submit the merchandise to the local laws for importation, however, you can contact the TheBoxCargo office in your country to verify any restrictions before buying.

No, rates for the service include Miami reception, sorting, packing, shipping to your country, and home delivery. Taxes will be liquidated independently and will be charged by our agent in the country of destination in your local currency.

If your merchandise is lost before you get to our offices, you will have to send your claim to your supplier or carrier.
If your package was lost in transit to your country or country, write us to investigate your case. Send us a ticket here.

The company you bought the items from.

We do not accept packages that come with open, broken, spotted, wet, or smelly or sound boxes. We reject these packages because by law we must.

If the product inside arrives damaged, we take photo and immediately notify the customer so that you can make your claim to your provider.

Many times we also receive empty boxes. We notify you immediately also to make your claim to your provider.

Please write us a ticket here to open a case.